MedTrans is a one-of-a-kind project in the state of Illinois that provides mobility assistance for medical transportation for anyone. They have friendly, trained Mobility Managment Specialists to help ensure individuals do not miss their medical appointments and/or treatments due to lack of transportation. There is no cost for this assistance. For more information, please contact them at (844) 220-1243.

 Managed Care Organization - MCO (formally known as Illinois Medicaid)...

  1. Call your MCO at least 48 hours prior to your appointment. (see phone numbers below) 
  2. Your MCO will choose which transportation service to use. 
  3. Your MCO will contact the transportation service for you to set up your ride.
  4. Your MCO will contact you about what transportation service will be picking you up and what time. 

MCO toll free numbers:

Aetna          866-329-4701

Meridian     866-796-1165

Molina        844-644-6354

BCBS         877-860-2837

Harmony    800-608-8158


HIV clients with other payer sources, check with your case manager for other transportation options.