Jackson County Health Department

Promoting Health, Preventing Illness, Protecting our Environment and Preparing for Emergencies

How will I know and what should I do if Jackson County is under a boil water order?


  • Your water company is required to:
    • Post signs in the area under the boil water order and
    • Contact the local health department.
    • In some cases, the boil water alert will be posted in the local newspaper or announced on radio or television.
  • If you are under a boil water order, use bottled water for all water needs, including:
    • Making coffee, tea, other beverages
    • Making ice
    • Washing produce or thawing frozen foods
    • Washing hands
    • Washing dishes and cooking utensils
    • Additional requirements for restaurants:
      • All water used in 3-compartment sinks must be potable
      • All water for sanitizing solutions must be potable
  • If you do not have access to potable (bottled) water, another option is to boil water vigorously (water should be bubbling and rolling) for five minutes.
  • Restaurants with very low or no water pressure should temporarily cease operations until adequate water pressure has been restored.
  • After the boil water order is lifted or water service resumes, these precautionary measures are suggested for safety:
    • Run all water lines for one minute to flush out contamination.
    • Clean and sanitize all fixtures, sinks, and equipment connected to water lines.
    • Run your dishwasher empty through three complete cycles to flush the water lines and assure the dishwasher is cleaned internally before washing anything in it.
    • Discard all ice from automated ice machines; clean and sanitize (1 tablespoon of bleach per gallon of potable water) the interior surfaces; run the ice machine through 3 cycles; and discard ice with each cycle
    • Additional requirements for restaurants:
      • Replace all ice machine filters and beverage dispenser filters and flush all water lines for 10 to 15 minutes.
  • If you have any questions regarding a boil water order, please call JCHD at 618-684-3143, ext. 128.





 415 Health Department Road

Murphysboro, IL 62966

Monday - Friday 8AM - 4PM





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After Hours Emergencies 800-875-0162